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FAQ

Registration/Logging In

If you are already registered in the Kansas Lottery PlayOn® players loyalty program, you will not need to re-register for the Kansas Crossword promotion. Simply enter your username and password to login. If you are not registered with the Kansas Lottery PlayOn players loyalty program, you will need to click on the register button and provide the requested information.

Ticket Code Entry

Eligible Game Codes
The Kansas Crossword interactive game only allows you to submit non-winning ticket codes from #640 $100,000 Crossword scratch tickets. View the rules page for complete details.

Help Submitting Codes
If you experience a “Code Error” while submitting a ticket code, try these troubleshooting steps:

  1. First, make sure that you are using the 13-digit code found underneath the scratch-off portion of the ticket where indicated. See the graphic below:
  2. Check your Kansas Crossword Account History page and verify your previous entries to ensure that the ticket wasn’t submitted already. The system will not allow the same code to be submitted twice.
  3. Check your ticket very carefully to ensure that it is a non-winner. You can visit any Kansas Lottery retailer and have your ticket checked to verify any winnings.

Account History
Each time you submit a ticket code, a record of your entry appears on your Account History page. All of your entries appear on that list for your information and reference, so you can check the list against the tickets you are holding.

Duplicating Codes
A valid code may be entered into the Kansas Crossword second chance promotion only one time. Please visit your account history to view codes that have been successfully submitted. Tickets submitted through the website cannot be submitted again on the Kansas Crossword mobile app and vice versa.

Prizes

How do I find out if I am a winner of the second chance drawing?
After you have entered your ticket code and have received your entries for the second chance drawing, check the “winners” page to see if you won the monthly drawing. All winners will be notified via email. See rules for draw deadlines, announcement dates and times.

Eligibility

Anyone at least 18 years or older, that legally purchases a #640 $100,000 Crossword scratch ticket from a licensed Kansas Lottery retailer may participate. Anyone age 18 years or older may Play for Fun for free as long as they are a member of PlayOn. You must be a member of PlayOn to participate in both the Play for Fun and Play for Prizes crossword games.

Technical Questions

If you encounter a problem with the Kansas Crossword promotional web site please go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly resolving the problem.