FAQs

Questions about your Account

Q: How do I update personal information that I submitted when I registered for the 20X CASHWORD Second Chance Drawings?

  1. Log into your 20X CASHWORD account and click on Profile to make changes to your personal information. 
  2. Click the Update button when you're finished. 
  3. Don't create another account.  Having more than one account is a violation of the Terms of Service.

Q: Can I change the email address that I use to log in?

A: Yes.  Log in using the email address and password that you registered when setting up your account.  Then go to Profile and change the email address where indicated.  Click the Update button when you are finished.

Q: What should I do if I can't remember my password?

A: If you have forgotten your password, click the Forgot Password feature on the login page.

Q: What should I do if I encounter a problem with the 20X CASHWORD Second Chance Drawings website?

A: Click on Feedback to submit your question or problem.  We will assist you via return email.  The more details you can provide, the better chance we will have of quickly resolving an issue.

Questions about Entries and Tickets

Q: Which instant tickets are eligible for the 20X CASHWORD Second Chance Drawings?

A: All non-winning blue or green 20X CASHWORD tickets (Game Number 109) that you purchase during the sales period of the game are eligible.  One ticket is required per entry. 

Q: How do I enter my 20X CASHWORD non-winning blue or green instant tickets?

A: Create a 20X CASHWORD account if you don’t have one already, then log in with the email address and password that you used to register.  Once logged in, click on the 20X CASHWORD Second Chance Drawings link and then click on Submit Entry to enter your non-winning blue or green 20X CASHWORD tickets (Game Number 109) per the entry instructions.

Q: Can I scan my tickets in the 20X CASHWORD Second Chance Drawings using my mobile device?

A: No, for the 20X CASHWORD Second Chance Drawings, players must manually enter the ticket number into the system.  

Q: Can I enter the 20X CASHWORD Second Chance Drawings more than one time?

A: Yes, you may enter a drawing as many times as you wish.  Each entry requires the submission of a non-winning 20X CASHWORD (Game Number 109) ticket that has not yet been submitted.

Q: How can I be sure that my internet entry has been submitted?

A: When you submit an entry, a record of it appears on the My Entries page.  

Q: What happens if I submit my entry after the deadline for one of the 20X CASHWORD Second Chance Drawings?

A: Entries not received by the specified deadline for a drawing will be automatically entered in the next scheduled drawing.  Entries received after the final entry deadline will not be eligible for any 20X CASHWORD Second Chance Drawings.

Q: What happens to the entries that are not drawn in one of the 20X CASHWORD Second Chance Drawings?  Are they retained for future drawings?

A: No.  Only entries submitted during the entry period for one of the drawings are eligible for that one drawing.

Q: Can I throw away my tickets after submitting them into one of the 20X CASHWORD Second Chance Drawings?

A: Yes, you may dispose of tickets after verifying that your entry has been submitted.

Q: Can I mail in my entries?

A: No.  Entries for the 20X CASHWORD Second Chance Drawings must be submitted via the internet.

Q: I live out of state.  Am I eligible to enter the 20X CASHWORD Second Chance Drawings?

A: Yes.  However, you must submit your entry from a device located in Massachusetts.

Questions about Winners

Q: What are my chances of winning a prize in the 20X CASHWORD Second Chance Drawings?

A: Your odds of winning are based on the total number of entries that are received for a drawing and the total of your entries.

Q: How will I be notified if I win one of the prizes in the 20X CASHWORD Second Chance Drawings?

A: Winners are notified by the Mass. Lottery or its fulfillment agent.  Following the verification of winners in each drawing, you can view the winners' names and hometowns on the 20X CASHWORD Second Chance Drawings website by clicking on Drawing Info & Winners.